Your privacy matters to us. This policy explains what personal information Ace of Diamonds Chimney, Hearth & Home (“we,” “us,” or “our”) collects when you visit our website or contact us for service, how we use it, and what rights you have. We do not sell your personal information.
Who we are
Ace of Diamonds Chimney, Hearth & Home is a family-owned chimney and fireplace services company based in Rosedale, Maryland. We provide chimney sweeping, inspection, installation, and masonry services throughout Baltimore and Central Maryland.
Business name: Ace of Diamonds Chimney, Hearth & Home
Address: 6921 Golden Ring Rd, Rosedale, MD 21237
Phone: (410) 477-9144
Website: aceofdiamondschimneymd.com
MHIC License: #125318 · Master Gas License: #66643
What information we collect
We collect information in two ways: information you give us directly, and information collected automatically when you visit our website.
Information you provide directly:
- Name, phone number, and email address (via contact and estimate request forms)
- Home address and county (to schedule service and confirm we serve your area)
- Service type requested
- Any additional details you include in a message or form submission
- Job application information, if you apply for a position with us
Information collected automatically:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search query that brought you to us
- Device type (desktop, mobile, tablet)
This automatic information is collected through cookies and standard web analytics tools (see Section 6 for details).
How we use your information
| Purpose | Information used | Legal basis |
|---|---|---|
| Responding to service requests and estimates | Name, phone, email, address, service type | Contract / legitimate interest |
| Scheduling and confirming appointments | Name, phone, address, county | Contract performance |
| Sending service reminders or follow-ups | Name, phone, email | Legitimate interest |
| Improving our website and services | Analytics data (anonymous) | Legitimate interest |
| Advertising (Google Ads, remarketing) | Cookie data, IP address | Consent (via cookie) |
| Responding to job applications | Application form data | Pre-contractual steps |
| Legal and compliance obligations | As required by law | Legal obligation |
We do not sell, rent, or share your personal information with third parties for their own marketing purposes. We never have and we never will.
Google Ads & remarketing
We use Google Ads to advertise our services online. This includes:
- Search ads that appear when someone searches for chimney or fireplace services in our service area
- Conversion tracking to measure when someone calls us or submits a form after clicking an ad
- Remarketing that may show our ads to people who have previously visited our website
Google uses cookies to serve these ads. You can opt out of personalized Google advertising at any time through Google Ads Settings or by installing the Google Analytics Opt-out Browser Add-on.
How long we keep your information
We retain your personal information only as long as necessary for the purposes described in this policy or as required by law:
- Contact and service request data: Retained for up to 3 years from the date of last contact or service, for customer history and follow-up purposes.
- Job application data: Retained for 6 months after a position is filled, then securely deleted.
- Analytics data: Google Analytics data is retained for 26 months by default.
- Financial or legal records: Retained for the period required under Maryland and federal law (typically 7 years).
When retention periods expire, we delete or anonymize your information securely.
Your rights & choices
Regardless of where you live, you have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to any legal obligations we have to retain it.
- Opt-out of marketing: You can ask to be removed from any follow-up or reminder communications at any time by calling us or emailing us.
- Opt-out of advertising cookies: You can opt out of interest-based advertising through Google Ads Settings or your browser's cookie controls.
To exercise any of these rights, contact us using the information in Section 11. We will respond within 30 days.
Maryland's consumer privacy protections are evolving. We are committed to honoring your rights under applicable Maryland and federal privacy law. If you believe your rights have not been honored, you may contact the Maryland Attorney General's office.
Children's privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it.
How we protect your information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. These include:
- HTTPS encryption on our website (SSL certificate)
- Secure hosting environment through our website host
- Access to customer data limited to employees who need it to perform their job
- Regular review of our data handling practices
No method of data transmission or storage is 100% secure. If you have concerns about the security of your information, please contact us.
Third-party links
Our website may contain links to third-party websites — such as Google Maps, review platforms, or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any website you visit.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website after any update constitutes your acceptance of the revised policy.
Contact us
If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out:
Ace of Diamonds Chimney, Hearth & Home
6921 Golden Ring Rd
Rosedale, MD 21237
(410) 477-9144
aceofdiamondschimneymd.com/contact-us
We will respond to all privacy-related inquiries within 30 days.